Refund policy
Billing provider. BuyerSpotter subscriptions are processed by Paddle, our merchant of record. Your checkout and receipt identify the order, tax and buyer-support details that apply to the purchase.
Before you purchase
The checkout shows the price, billing interval, included features, renewal terms and applicable taxes before payment. You can cancel future subscription renewals from your BuyerSpotter billing page.
Refund requests
We review refund requests in light of the reason for the request, product access or service issues, the purchase date, and any rights provided by applicable consumer law. Nothing in this policy limits rights that cannot legally be waived.
Order and billing support for purchases processed by Paddle may also be available through Paddle’s buyer support service. The checkout and receipt will identify the merchant of record and the support route that applies to the order.
How to contact us
For product or refund questions, email hello@buyerspotter.com and include the email address used for the purchase and the order reference. Do not include payment-card details.
Policy changes
We may update this policy when the product or legal requirements change. The policy presented at checkout applies alongside any mandatory consumer rights.